Ktechpit | Service Corner

Privacy Policy

Introduction

This Privacy Policy explains how Ktechpit (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access our website https://ktechpit.com (the “Platform”) and related applications.

By using the Platform or our Services, you agree to the practices described in this Privacy Policy, our Terms of Use, and any service-specific terms. If you do not agree, please discontinue using our Platform.

1. Data We Collect

We may collect the following categories of information:

  • Account & Contact Information: name, email, phone (if provided), and account identifiers.
  • Purchase & Activation Data: payment references/transaction IDs (UPI, payment gateway refs), order metadata (date, time, amount), and activation records generated by the application.
  • Technical Information: device identifiers, IP address, OS version, app usage logs, crash reports, and general analytics.
  • Support Data: messages you send to our support team and attachments you provide.
  • KYC/Proof of Identity (if required): collected only where legally mandated or for dispute resolution.

2. How We Use Your Data

  • To provide and manage services, including in-app activation mapped to payment records.
  • To process transactions securely and prevent fraud.
  • To improve performance, reliability, and user experience of our Platform.
  • To communicate account-related updates, support responses, and security notices (with opt-out for marketing).
  • To comply with legal requirements and enforce our Terms of Use.
  • For analytics, research, and service improvement (in aggregate/de-identified form).

3. How We Store & Protect Data

Your data is stored primarily in India using secure servers and protected through reasonable technical and organizational safeguards. While we take steps to protect your information, no method of electronic storage or transmission is 100% secure. You are responsible for keeping your account credentials confidential.

Important: Ktechpit will never ask for your debit/credit card PIN, OTP, or banking passwords. Please report any such requests directly to law enforcement.

4. Sharing of Data

We do not sell your personal data. We may share limited data in these circumstances:

  • Service Providers: such as payment processors, analytics providers, hosting services, and support tools.
  • Affiliates: within our group companies for operational or support purposes, or with consent for marketing.
  • Legal Obligations: with regulators, government, or law enforcement when required by law or to protect rights/safety.

5. Cookies & Similar Technologies

We use cookies and similar technologies to manage sessions, store preferences, enable basic analytics, and help prevent fraud. Cookies are small files stored on your device. You can control cookies through your browser settings; however, disabling them may limit certain features of the Platform.

6. Data Retention & Deletion

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal requirements. For example, payment and activation records may be retained for dispute resolution or audit. Some anonymized data may be stored for research or statistics.

You may request deletion of your account at any time. Deletion may be delayed if there are pending claims, suspected fraud, chargebacks, or legal obligations. Once deleted, account access and entitlements are permanently lost.

7. Your Rights

Depending on applicable laws, you may have the right to access, correct, update, or request deletion of your data, and to restrict or object to certain processing. Some rights may be limited by law or by our need to retain certain data (e.g., payment/activation records for compliance).

8. Consent & Withdrawal

By using our Platform, you consent to the practices described here. If you share data about others, you confirm you have authority to do so. You may withdraw consent at any time by contacting our Grievance Officer, but this may impact service availability and does not affect processing already carried out.

9. Children

Our services are not directed to children below the age permitted by applicable law. We do not knowingly collect data from such individuals. If we learn that we have collected personal data from a child, we will delete it promptly.

10. Updates to this Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page, and material changes may be notified to you. Please check this page periodically.

Contact

For cancellations, refund requests, or questions regarding this policy, please contact us at:

Keshav Bhatt
Email: connect@ktechpit.com
Phone: +91 79065 65945